Last updated: [07/08.2023]
Thank you for shopping at [Dentist Myntra]. We strive to provide you with high-quality products and excellent customer service. However, if you are not completely satisfied with your purchase, we are here to help. Please read our Return & Replacement Policy carefully to understand your options.
Eligibility for Returns & Replacements
We accept returns and replacements under the following conditions:
Damaged or Defective Items: If the item you received is damaged or defective, please contact us within [number of days] days of receiving your order. We will arrange for a return or replacement at no additional cost.
Incorrect Item: If you received an item that is different from what you ordered, please notify us within [number of days] days. We will arrange for the correct item to be shipped to you and guide you through the return process if necessary.
Change of Mind: If you change your mind about a purchase, we offer returns within [number of days] days of receiving the item. In such cases, you will be responsible for the return shipping costs, and the item must be returned in its original condition and packaging.
Return & Replacement Process
To initiate a return or replacement, please follow these steps:
Contact our customer support team at [customer support email or phone number] within the specified time frame to inform us about the issue and obtain a Return Authorization (RA) number.
Pack the item securely in its original packaging (if available) and include a copy of your purchase receipt.
Ship the item to the address provided by our customer support team. Please ensure that the RA number is clearly marked on the package.
Once we receive the returned item and verify its condition, we will process your refund, replacement, or exchange as applicable.
Refunds
For eligible returns, refunds will be issued to the original payment method used for the purchase. Please allow [10] days for the refund to be processed and reflected in your account.
Exclusions
Our Return & Replacement Policy does not cover the following:
Normal wear and tear of items.
Items damaged due to misuse, abuse, or negligence.
Items without a valid proof of purchase.
Customized or personalized items.
Contact Us
If you have any questions or concerns regarding our Return & Replacement Policy, please contact our customer support team at [dentistmyntra@gmail.com / 7888315270].
By making a purchase on our website, you acknowledge and agree to abide by the terms of this Return & Replacement Policy.